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AI Powered Call Center QC
An AI quality control layer that listens to and scores every call.
What it does
Score 100% of your calls — not the 1% your QA team can listen to. AI detects script adherence, customer sentiment, procedure compliance and sensitive moments (complaints, churn, legal risk) automatically. Your QA team focuses only on flagged calls.
Who it's for
- Regulated call center operations (finance, insurance, telecom)
- Large customer service centers
- QA teams running coaching and performance programs
How it works
- 01Call recordings are transcribed and summarised.
- 02AI evaluates script adherence, regulatory compliance and sentiment.
- 03QA teams focus on prioritised flags; coaching materials are generated automatically.
Key benefits
100% coverage
Every call is reviewed — sampling becomes obsolete.
Risk detection
Complaint, churn and compliance signals are surfaced.
Coaching-ready
Automated summaries accelerate QA-to-agent feedback loops.
Technical specifications
- Turkish ASR and speaker diarization
- Script and compliance rule library
- Sentiment, silence and overlap analysis
- Quality scorecards and trend reports
- Integration with call center platforms
- KVKK-compliant recording and redaction
See this product with your team
A 30-minute live demo walking through a scenario from your own operations.