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AI Powered IVR
Drop the tone-menu maze — let your customers just say what they need.
What it does
An AI-powered voice response system that understands what your customers want in natural language. It detects intent, fetches data from your ERP/CRM, and either resolves the call directly or routes it to the right agent. No tone presses, no menu mazes.
Who it's for
- Call centers with high call volume
- Brands automating customer service operations
- Companies optimising agent talk time
How it works
- 01A Turkish speech recognition and intent engine answers the call.
- 02Customer identity, order or account data is fetched from the backend.
- 03Routine requests are resolved directly; complex ones are handed off with full context to an agent.
Key benefits
First-call resolution
Routine questions are resolved before they reach an agent.
Lower wait time
Fast resolution or routing without queueing.
Natural language
Turkish speech understanding, tolerant to accents and casual phrasing.
Technical specifications
- Turkish ASR and TTS
- Intent detection and dialog management
- ERP/CRM integration
- Integration with call center platforms (Genesys, Avaya and more)
- Hand-off to live agents with full context
- Conversation analytics and reporting
See this product with your team
A 30-minute live demo walking through a scenario from your own operations.