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Marketplace Answer Engine
Auto-answers marketplace customer questions, in your brand voice.
What it does
Automatically answers customer questions directed at suppliers on marketplaces like Trendyol, Hepsiburada and Amazon. It learns product specs, usage instructions and FAQs from your catalogs and documents and replies in your brand voice. Your team only handles exceptions.
Who it's for
- Brands selling on marketplaces with high SKU counts
- Teams overwhelmed by customer question volume
- Sellers improving response-time metrics
How it works
- 01Product catalog, manuals and historical answers feed the AI.
- 02Questions arriving via marketplace APIs are analysed automatically.
- 03Replies requiring approval are queued for an operator; the rest go out automatically.
Key benefits
Response time
Hours collapse to seconds — and seller ratings improve.
Scale
Operations load doesn't scale linearly with SKU or question volume.
Brand voice
Replies stay consistent and on-brand.
Technical specifications
- Trendyol, Hepsiburada, Amazon, N11 integration
- Catalog- and document-based knowledge graph
- Brand voice and tone configuration
- Approval flows and escalation rules
- Multi-language support
- Performance and accuracy reporting
See this product with your team
A 30-minute live demo walking through a scenario from your own operations.